Which two types of customers define SAFe?

The correct answer is internal customers and external customers. In the context of SAFe (Scaled Agile Framework), both types of customers play a critical role in defining value and guiding product development.

Internal customers are often the stakeholders or departments within the organization that rely on the products or services being developed. Their feedback is vital as they can provide insights about operational needs, user experiences, and requirements that align with the organization's strategic goals.

External customers, on the other hand, are the end-users or clients who interact with the products or services outside the organization. Their needs and expectations drive market demand; therefore, understanding their preferences and satisfaction is crucial for creating valuable, competitive products.

By incorporating insights from both internal and external customers, teams can ensure that they create solutions that are not only technically sound but also aligned with market requirements and user satisfaction. This dual focus helps to maximize the value delivered by agile teams within the SAFe framework.